INFORMATION

FAQ

Where is the meeting point for boat tours?

Meeting point is at the Tourist pontoon near Tankeeraq (harbour gas station) 15 minutes prior to departure.

What should I wear?

Remember warm clothes, gloves and a hat - it can be cold out at sea even in the summer.

What kind of boat is used?

Our boat "AVIAQ" is an open boat with seating for up to 9 passengers, perfect for getting close to the ice and whales. It is one of the most popular boats in Greenland, used by fishermen and tour operators. It is custom built for tough arctic conditions and fully equipped with all nescesarry safety gear. The boat is optimal for photography, whale watcthing and small groups.

Do I get a voucher?

Your booking confirmation sent to you by e-mail serves as your voucher. 

How can I pay?

All tours can be booked directly through our website. Payment is done by an online payment-link when the booking is confirmed or with cash (DKK) directly to our staff in Ilulissat prior to the start of the tour.

How can I contact you?

Please see our contact info.

What is your cancellation policy?

When the booking is confirmed, the following cancelation terms apply:

• From booking and up to 4 weeks prior to arrival: cancelation free of charge.
• From 4 weeks - 2 weeks prior arrival: 50% cancelation fee.
• From 2 weeks - departure: 100% cancelation fee.
• External conditions, occuring from 2 weeks prior and until departure, preventing the costumer of participating in the booked tour, such as the costumer's delayed and/or canceled flights and delayed and/or canceled cruise calls, is not a responsibility of Tarajoq Tours and we be considered as a NO SHOW resulting in 100% cancelation fee.
  

We will always do our best to re-book any tour (free of charge) if possible during your stay in Ilulissat. However, we do not guarantee this service, and strongly recommend our guests to have a travel insurance, that will cover any loss in case they need to cancel the tour.
Read more about our Terms and Conditions here.