TERMS AND CONDITIONS

Booking and reservations:
Booking and reservations can be made in advance online via our website or by e-mail. Reservations and bookings are confirmed when a confirmation is recieved by e-mail, unless the tour description specifically says that a booking only is a request for availability.

Last minute bookings and reservations can be made on the spot in Ilulissat or via a phone call/text message.

Payment is done prior to the start of the tour by an online payment-link or with cash if specifically agreed with our staff.

The booking will follow the names on the reservation, and any name change must be reported to Tarajoq Tours in order not to be considered NO SHOW.

Tickets:
When booking excursions online, the online system will automatically send you a booking confirmation. When you book the tour locally on the spot, the staff can make you an invoice that will serve as your ticket.

Cancellations:
Tarajoq Tours keeps the right to change and cancel excursions on the following conditions: Weather and Ice conditions, technical problems, Force Majeure situations beyond Tarajoq Tours' control, where Tarajoq Tours cannot perform the tour within the expected and needed safety regulations. It is by the end of the day, the captain or guide, that decides whether the tour can be done within the mentioned safety frame.

If the tour is cancelled by Tarajoq Tours due to any of the above-mentioned reasons, full amount will however be refunded to the costumers.

Shortened excursions:
Excursions can be shortened or changed along the way, if the captain or guide does not find it responsible to continue. This could be caused by sudden weather change or technical problems.

Compensation for a shortened tour cannot be expected, however we will always look at each case individually in order to offer our guest the best experience.

Cancelations policy:

When booking a tour you accept the following cancelation terms:

From booking and up to 4 weeks prior to departure: Written cancelation = cancelation free of charge.
From 4 weeks and until departure: Written cancelation = 100% cancelation fee.
External conditions, occuring from 2 weeks prior and until departure, preventing the costumer of participating in the booked tour, such as the costumer's delayed and/or canceled flights and delayed and/or canceled cruise calls, is not a responsibility of Tarajoq Tours and we be considered as a NO SHOW resulting in 100% cancelation fee.

We will always do our best to re-book any tour (free of charge) if possible during your stay in Ilulissat. However, we do not guarantee this service, and strongly recommend our guests to have a travel insurance, that will cover any loss in case they need to cancel the tour.

Change of excursion date:
Tarajoq Tours keeps the right to change the excursions dates and times, within the travel period of the guest. This can be necessary based on weather conditions, or in order to secure a minimum number of participants on the excursions. If the tour is cancelled and not replaced within the travel period of the customer, the tour will be refunded.

Contact information:
When you place your booking/reservation with Tarajoq Tours you need to provide your contact information such as email and phone number. This is the only way we can contact you should there be any changes in the itinerary. It is your own responsibility to make sure Tarajoq Tours has the correct contact information.

When entering your personal information such as name and age in our booking system, we may share this with our employees, insurers, advisers, agents and suppliers, or other parties involved in the company and booking process.We will never share your personal information with any 3^rd party for the purpose of direct marketing.
Your personal information will be kept in our system, only as long as necessary, following the guidelines given by Danish law.
We will store all the personal information given on a secure server, meaning the server will be secured with fire-wall, and you will need a password to enter the server.
All payments done thought our webpage will be encrypted and protected by the recommended technology within the field. However, you must acknowledge that the general transmission of information and payment via the internet is inherently insecure, and we can never fully guarantee the security of data sent over the internet.
We are always obligated to provide you with any personal information we hold about you in our system such as Name, payment method etc. Also you can at any time ask us to remove you from any of our internal marketing lists, if you no longer wish to receive our advertising.
Kindly note our website may direct you to 3^rd parties website. We are not responsible for the privacy policy practice of our 3^rd parties.

Insurance of customers:
We always recommend our customers to make an individual travel insurance what will cover not only any loss in case of cancelation, but that will also cover any personal damage in case of any accidents abroad. A small hospital is located in Ilulissat, but for any serious damage treatment will take place in either Nuuk, Reykjavik or Copenhagen, meaning the cost for treatment can be tremendously high.

In case of an accident caused to our costumer by our staff or equipment, Tarajoq Tours do have an all needed insurance covering any damage proven made directly by the company or its employees. Please note the insurance do not cover any personal items, only personal damage. Personal items must be covered by the customers own insurance.

Complaints:
Any complaints must be given or sent to Tarajoq Tours soonest possible, stating precisely what conditions and circumstances you are complaining about. Most convenient for all parties is if the complaint can be handled locally with our staff on the spot. If this is not possible, the sooner we receive the written complaint, the sooner we can take action. Complaint will not be handled if received later than 3 weeks after the incident.

Change of terms and conditions:
We keep the right to change the terms and condition policy (including our WAIVER OF LIABILITY) without further notice, than a new update of the terms and conditions on our website, so kindly check the website for change from booking to booking.

WAIVER OF LIABILITY